Privacy Policy

CBD Windows & Doors Ltd adheres to the regulations outlined in the New Zealand Privacy Act 1993 (the Act) concerning the handling of personal information. Personal information refers to data about an identifiable individual (a natural person). This policy delineates our approach to collecting, utilizing, disclosing, and safeguarding your personal information. It's important to note that this policy does not curtail or exclude any of your rights under the Act. For further insights into the Act, please refer to www.privacy.org.nz.

Policy Amendments:

We retain the right to modify this policy by posting an updated version on our website. Such changes will become effective upon the publication of the revised policy.

Sources of Personal Information:

We gather personal information about you from:

- Your direct provision of such information to us, whether through our website, related services, registration processes, contact interactions (e.g., phone calls or emails), or through purchases or use of our services and products.

- Third parties, where you have given authorization or where the information is publicly available. Whenever feasible, we prefer to collect personal information directly from you.

Utilization of Personal Information:

We employ your personal information for:

- Identity verification.

- Provision of services and products.

- Marketing our services and products to you, which may include electronic communication (e.g., text or email).

- Enhancing the quality of services and products we deliver.

- Conducting necessary credit checks.

- Billing and collection purposes, including processing credit card transactions.

- Addressing communications from you, including complaints.

- Undertaking research and statistical analysis in an anonymized manner.

- Safeguarding and enforcing our legal rights and interests, including defending against any claims.

- Any other purposes authorized by you or the Act.

Personal Information Disclosure:

We may disclose your personal information to:

- Other entities within our corporate group.

- Businesses supporting our services and products, including those responsible for hosting or maintaining IT systems or data centers essential for our operations.

- Credit reference agencies for credit checking purposes.

- Insurance agencies to fulfill contractual obligations.

- Third parties for anonymized statistical analysis.

- Individuals or entities legally entitled to request your personal information, such as regulatory authorities or law enforcement agencies.

- Any other parties authorized by you. It's noteworthy that businesses supporting our services and products may operate outside New Zealand, potentially leading to the processing and storage of your personal information overseas.

Personal Information Protection:

We undertake reasonable measures to safeguard your personal information against loss, unauthorized access, or misuse.

Accessing and Rectifying Personal Information:

Subject to certain exceptions specified in the Act, you possess the right to access and request corrections to your readily retrievable personal information held by us. Before exercising this right, we may require evidence confirming your identity. If a correction request is deemed reasonable and feasible, we will proceed with the necessary changes. If a correction is not made, we will make a note of your request on the relevant personal information. To exercise these rights, please email us at sales@cbdwindows.co.nz, providing evidence of your identity and outlining your request details (e.g., the personal information or correction sought). We reserve the right to charge reasonable costs for providing copies of your personal information or correcting such data.

Internet Usage:

Although we take reasonable steps to maintain secure internet connections, transmitting personal information over the internet is at your own risk. If you follow links from our website to other sites, please review their respective privacy policies before disclosing personal information. We utilize cookies (alphanumeric identifiers transferred to your computer's hard drive) to monitor website usage. You can disable cookies through your browser settings, although this might restrict access to certain website features.